FAQ

ORDERS  

 

HOW MUCH DOES SHIPPING COST?
Standard shipping on orders is $4.90.

Standard shipping on orders $50 or more is FREE.

Expedited shipping options are available for an additional fee & will be listed at checkout. 

HOW LONG BEFORE I RECEIVE MY ORDER?
Processing time for orders is 48 hours. After your order has been shipped, delivery within the United States is 2-6 business days. Please keep in mind that during the holidays this timeframe may vary. 

HOW DO I CHECK THE STATUS OF MY ORDER?
To check the status of your order, simply logo into your gemskin.com account & scroll down to "Orders" If you still have questions about your order, please send an email to orders@shopgemskin.com with your order number and we will get back to you ASAP!

CAN I MODIFY OR CANCEL MY ORDER?
We try to process & ship orders very quickly. We will do our best to modify an existing order if you email us at orders@shopgemskin.com, but we offer no guarantee your order will be canceled or modified.

HOW DO I PLACE A RETURN OR EXCHANGE?
We will gladly accept returns on unopened / unused orders placed within 30 days. Please see our returns / exchanges page for complete information. 

MY ITEMS ARRIVED DAMAGED/INCORRECT, WHAT SHOULD I DO?
Please contact orders@shopgemskin.com as soon as possible so that we can take care of this for you. Please provide us with your order number along with a photo of the damaged/incorrect item/s.

MY PACKAGE IS STUCK & SHOWS NO MOVEMENT, WHAT DO I DO?
For domestic orders, packages can only be considered lost if there has been no movement for 10 business days from the day it was shipped. Please send an email to orders@shopgemskin.com if your shipment shows no movement from the carrier's tracking information. 

I PUT THE WRONG ADDRESS ON MY ORDER, WHAT DO I DO?
Please be careful when entering your shipping address, Gem Skin will not be responsible for orders sent to the incorrect delivery address provided by the customer. 

 

PRODUCT/INGREDIENT 

 

ARE YOUR PRODUCTS PARABEN-FREE?
Yes, all of our products are made without the use of parabens.

ARE YOUR PRODUCTS GLUTEN-FREE?
All products are gluten-free, except for the Ultra Glow Oil Cleanser.

ARE YOUR PRODUCTS VEGAN?
Yes, all of our products are 100% vegan.

ARE YOUR PRODUCTS NATURAL?
Our products are made using natural ingredients, however, not all are 100% natural. 

ARE YOUR PRODUCTS ORGANIC?
Our products contain certain organic ingredients, however, are not certified organic.

ARE YOUR PRODUCTS SAFE FOR PREGNANT CUSTOMERS?
Yes, all of our products are safe to be used by pregnant or nursing mothers. Please consult your doctor before use due to sensitivities to certain ingredients such as Retinol. 

ARE YOUR PRODUCTS CRUELTY-FREE?
Yes, all of our products are cruelty-free. We do not test on animals. 

HOW CAN I FIND OUT MORE INFORMATION ON A PRODUCT?
Product details can be found on the product page but if you have more questions, please feel free to email us at orders@shopgemskin.com.